Lean Six Sigma for Service - Pursuing Perfect Service (Revised Edition) is a comprehensive and detailed set of instructions as well as links to over 40 Dropbox file links to Excel worksheets on how to implement Lean and Six Sigma tools and concepts in a variety of environments. It will provide the solid foundation upon which Lean Sigma tools can be applied in any service organization.
Pursuing Perfect Service also provides insights and examples on how Information Technology can be used to improve data and information flow to enhance the overall client experience, while ensuring organizational profitability. This book has been arranged into four distinct parts.
The four parts are:
Part One. Setting the Foundation for Lean Sigma for Service Excellence
Part Two. Beginning the Lean Sigma for Service Excellence Journey
Part Three. Deploying the Lean Sigma for Service Excellence Improvement Process
Part Four. Putting it All Together to Achieve and Sustain Lean Sigma for Service Excellence
All worksheets, checklists, forms, etc. are provided via Dropbox file links to immediate use and application. Don't go Lean without these!
