One of the first things to do in IT(IL) – Problem Management, Lean – IT and (Lean) Six Sigma is to define the problem.
Whether you want to write a succintly or more elaborate problem definition you have 2 options. Either you start from scratch or you use a checklist.
Over the years I collected questions for a checklist, which is on the next page.
In my experience a checklist saves you time (waste!) and gives you a more comprehensive problem defintion.
You don’t have to answer ALL the questions, just see them as a trigger to write down what occurs in your mind when you read the question.
Sticky notes are very helpfull.
The sticky notes are the “fuel” for the problem definition.
The checklist and sticky notes also work well in a team.
Those who are familiar with User Story Mapping (Jeff Patton), try to map the sticky notes! Have fun!
Robert Wiering, BSc
Certified Professional Business Process Management & IT
